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Frequently asked questions
Is my money safe ?
Yes, your account is protected by the exchange policy. The API doesn’t allow any action through the exchange except trading. Therefore Gekko Bot cannot update your account nor Withdraw money.
Is the result guaranteed ?
No, we don’t predict the future. Gekko Bot is optimized to translate the crypto’s fluctuation into actions. We aim to provide a consistent and reliable service. Gekko’s logarithms is constantly reviewed if needed.
Can i stop the bot ? how ?
We’ll be sad to see you go, but if you have to, you can request at any time to have your bot on hold or stop status. Please send your request through our website and we’ll be happy to advise you accordingly.
Should I intervene on it ?
Absolutely not, your Gekko Bot is designed to trade for you autonomously and on your behalf while you’re enjoying your day. However, you have the option to check that everything is going well.
how to track my results ?
In addition to the monthly performance report you’ll be receiving by e-mail, you’ve the option to check on your Telegram customer page the buys and sales charts as well as the history of trades over the month.
What about fees ?
Fees are on pay per use. There is no subscription and you pay only for time you consume. Fees are 2% per month on your traded capital. For exemple, if your invested capital is $500, fees will be $10 per month.
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